Q-nomy's Patient Experience Blog

The term "omnichannel" describes how technology enables the use of multiple channels for customer interactions, and the meshing of various communication platforms together so an interaction can jump between channels. This, however, is all very technical. Omni-Service takes the concept one step further. 

Q-nomy's concept of avatar queuing has definitely made an impact. It is a unique solution where the patient's place in line is presented not in the form of numbers or letters, but as a cartoon figure – an "avatar". Let's look at a few options to enhance the solution, which our Q-Flow platform can support.

It is possible to deliver more positive customer experiences in the “new normal.” Adapting with changing times and navigating uncharted waters should still be done through a focus on exceptional customer satisfaction. How is your business evolving and adapting to provide more optimal customer experiences through improved scheduling communications? Innovative solutions for customer flow management, scheduling, back-office management, customer communications, and engagement can help.