Q-nomy's Patient Experience Blog

Q-nomy's concept of avatar queuing has definitely made an impact. It is a unique solution where the patient's place in line is presented not in the form of numbers or letters, but as a cartoon figure – an "avatar". Let's look at a few options to enhance the solution, which our Q-Flow platform can support.

It is possible to deliver more positive customer experiences in the “new normal.” Adapting with changing times and navigating uncharted waters should still be done through a focus on exceptional customer satisfaction. How is your business evolving and adapting to provide more optimal customer experiences through improved scheduling communications? Innovative solutions for customer flow management, scheduling, back-office management, customer communications, and engagement can help.

Q-nomy tackles complex patient-centric-care delivery processes and streamlines them to enhance patient experience and healthcare provider performance. Our vision and platform capabilities can be experienced in a series of short, easy-to-understand videos...

Across different verticals we see a sea change in the role of the physical point of contact, and of the customer visit in it. This is true for retail, for governmental & municipal services and also for healthcare provision.

While many aspects of healthcare delivery are being digitized to save costs, improve service and enable online and mobile access to information and analytics, the patients themselves are still flesh and blood...

Imagine that hospital personnel could only use a simple calendar for hospital appointment scheduling. Would such a basic appointment tool suffice to effectively schedule surgical procedures and other complex operations that require coordinating between schedules of multiple staff and resources?