Q-nomy's Patient Experience Blog

The term "omnichannel" describes how technology enables the use of multiple channels for customer interactions, and the meshing of various communication platforms together so an interaction can jump between channels. This, however, is all very technical. Omni-Service takes the concept one step further. 

The annual HIMSS conference continues to be a highpoint for Q-nomy. 
Just like last year, our booth was busy with people inquiring about our robust Q-Flow platform and all it has to offer for their unique enterprises.  Many visitors to our booth felt they alone struggled to meet customer satisfaction expectations. As they discovered after chatting with our skilled team or booking a short demo, their challenges were very common.

The challenge for many healthcare facilities is patients who come in multiple times per week and need their medications managed carefully so they are not over-medicated or incorrectly medicated. By having a central solution with their information available to staff who will interact with the patients, the risk of mis-medicating is greatly reduced. This is especially so when multiple clinicians are involved in their care.

From patients at the start of their recovery journey and others who are nearing the end of it…and everything in between. Q-Flow® solutions are designed to manage these unique and diverse needs.

Healthcare providers today ask more of patients; inundating them with intake forms, screening questionnaires, and more. Meanwhile, patients are interested in getting educational information, in-visit updates for waiting times, and so on...

While all healthcare providers have databases full of patient records, it’s the actual communications with the patient that’s important for many aspects of care and patient journey – each phase of the care path has its own need for interaction with the patient.