Q-nomy's Patient Experience Blog

  • What Does Omni-Service Mean for Healthcare Providers?

    The term "omnichannel" describes how technology enables the use of multiple channels for customer interactions, and the meshing of various communication platforms together so an interaction can jump between channels. This, however, is all very technical. Omni-Service takes the concept one step further. 

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  • HIMSS Global Conference 2019

    The annual HIMSS conference continues to be a highpoint for Q-nomy. 
    Just like last year, our booth was busy with people inquiring about our robust Q-Flow platform and all it has to offer for their unique enterprises.  Many visitors to our booth felt they alone struggled to meet customer satisfaction expectations. As they discovered after chatting with our skilled team or booking a short demo, their challenges were very common.

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  • Patient Identification

    The challenge for many healthcare facilities is patients who come in multiple times per week and need their medications managed carefully so they are not over-medicated or incorrectly medicated. By having a central solution with their information available to staff who will interact with the patients, the risk of mis-medicating is greatly reduced. This is especially so when multiple clinicians are involved in their care.

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  • Greatest Challenges for Addiction Service Providers

    From patients at the start of their recovery journey and others who are nearing the end of it…and everything in between. Q-Flow® solutions are designed to manage these unique and diverse needs.

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  • Patient Journey Part 1:  How can omnichannel engagement improve the experience of oncology patients and supporting family?

    Healthcare providers today ask more of patients; inundating them with intake forms, screening questionnaires, and more. Meanwhile, patients are interested in getting educational information, in-visit updates for waiting times, and so on...

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  • Healthcare Provider, Knowing Thine Patients Means Also Listening, Not Just Taking Notes

    While all healthcare providers have databases full of patient records, it’s the actual communications with the patient that’s important for many aspects of care and patient journey – each phase of the care path has its own need for interaction with the patient.

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