Q-nomy's Patient Experience Blog

The term "omnichannel" describes how technology enables the use of multiple channels for customer interactions, and the meshing of various communication platforms together so an interaction can jump between channels. This, however, is all very technical. Omni-Service takes the concept one step further. 

The annual HIMSS conference continues to be a highpoint for Q-nomy. 
Just like last year, our booth was busy with people inquiring about our robust Q-Flow platform and all it has to offer for their unique enterprises.  Many visitors to our booth felt they alone struggled to meet customer satisfaction expectations. As they discovered after chatting with our skilled team or booking a short demo, their challenges were very common.

The challenge for many healthcare facilities is patients who come in multiple times per week and need their medications managed carefully so they are not over-medicated or incorrectly medicated. By having a central solution with their information available to staff who will interact with the patients, the risk of mis-medicating is greatly reduced. This is especially so when multiple clinicians are involved in their care.

Clinics are busy places. At any point in the day, there can be a sudden influx of unexpected patients. Other days, staff and resources can be underutilized. You can control this situation by offering appointments at your facility to your existing patients and to manage new patients as well. This allows you to ensure you have the required resources on site for the appointments and manage your staffing levels more effectively.

From patients at the start of their recovery journey and others who are nearing the end of it…and everything in between. Q-Flow® solutions are designed to manage these unique and diverse needs.

By offering omni-channel patient journey management, as well as interactive communications between healthcare providers and patients, Q-nomy took the extra step that was needed to deliver a full patient-centric BPM solution. But why do healthcare providers need such a solution? 

Q-nomy tackles complex patient-centric-care delivery processes and streamlines them to enhance patient experience and healthcare provider performance. Our vision and platform capabilities can be experienced in a series of short, easy-to-understand videos...

Imagine that hospital personnel could only use a simple calendar for hospital appointment scheduling. Would such a basic appointment tool suffice to effectively schedule surgical procedures and other complex operations that require coordinating between schedules of multiple staff and resources?