Understanding How Q-Flow® Platform Enhances the Patient Journey

The innovative Q-Flow Platform provides enhancements to the patient journey through stronger business process management (Q-Flow PM), better patient flow management (Q-Flow QM), enhanced patient interactions (Q-Flow IM) and improved appointment scheduling (Q-Flow AM). We’ll help you better understand how this unique platform can transform your day-to-day experiences.

 

 

PM

Business process management facilitates care path automation workflows

 

QM

Patient flow management facilitates check-in, case management, queuing and routing

     
 

IM

Patient and staff interaction management using our omni-channel tools

 

AM

Medical appointment booking with online scheduling and resource 

 

De-centralize Waiting Areas: The best waiting area is...no waiting area!

The goal of our solution is to provide your patients with a stress-free experience and minimize infection hazard areas at the same time. By simply having Q-Flow manage real-time engagement with your patients, we are able to help them feel more involved while improving the overall experience. When patient check-ins are simply routed to retail, relaxing or leisure areas, Q-Flow can then call patients back to clinical service areas based on their position in line or by caregiver request. Because Q-Flow manages all service lines in real-time, this can also be utilized for in-journey patients on their way from one treatment to the next for more efficient treatment processing. User satisfaction benefits include:

  • Enabling the administrative staff, nurses and doctors to focus their care on patients
  • Faster patient processing – call the patient in with a click of your mouse
  • Patients are more prepared for the clinic visit, saving valuable time for both patients and providers

 

Providing Real-time Data to Improve Customer Experiences

Q-Flow collects all pieces of information along the patient journey and provides the care team and managers with valuable data throughout all stages of your patient journeys.

Care teams and managers can track a patient's visit preparation, patient flow bottlenecks, events, alerts and escalations and all in real time. Real-time information empowers you to react, analyze and orchestrate the patient journey across physical and digital channels.

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