Q-nomy's Patient Experience Blog
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The future of omnichannel healthcare systems changed almost overnight upon the outbreak of COVID-19. While internal corporate communications immediately moved to video channels like Zoom and Teams, patient care initially transitioned to the telephone, Email, and chat...
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Q-nomy's concept of avatar queuing has definitely made an impact. It is a unique solution where the patient's place in line is presented not in the form of numbers or letters, but as a cartoon figure – an "avatar". Let's look at a few options to enhance the solution, which our Q-Flow platform can support.
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It is possible to deliver more positive customer experiences in the “new normal.” Adapting with changing times and navigating uncharted waters should still be done through a focus on exceptional customer satisfaction. How is your business evolving and adapting to provide more optimal customer experiences through improved scheduling communications? Innovative solutions for customer flow management, scheduling, back-office management, customer communications, and engagement can help.
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Nashville Tennessee, located in the Heart of Country Music is where NatCon 2019 sang the tune of current innovations and addressed gaps to be filled in Behavioral Health. Thousands of physicians and professionals joined us to discuss the challenges they each faced in today’s Behavioral Health market, and how pioneering innovations are bridging the gap between patient, provider, and payer.
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The annual HIMSS conference continues to be a highpoint for Q-nomy.
Just like last year, our booth was busy with people inquiring about our robust Q-Flow platform and all it has to offer for their unique enterprises. Many visitors to our booth felt they alone struggled to meet customer satisfaction expectations. As they discovered after chatting with our skilled team or booking a short demo, their challenges were very common. -
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Healthcare providers today ask more of patients; inundating them with intake forms, screening questionnaires, and more. Meanwhile, patients are interested in getting educational information, in-visit updates for waiting times, and so on...
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Across different verticals we see a sea change in the role of the physical point of contact, and of the customer visit in it. This is true for retail, for governmental & municipal services and also for healthcare provision.
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While many aspects of healthcare delivery are being digitized to save costs, improve service and enable online and mobile access to information and analytics, the patients themselves are still flesh and blood...