Q-nomy's Patient Experience Blog
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Across different verticals we see a sea change in the role of the physical point of contact, and of the customer visit in it. This is true for retail, for governmental & municipal services and also for healthcare provision.
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While many aspects of healthcare delivery are being digitized to save costs, improve service and enable online and mobile access to information and analytics, the patients themselves are still flesh and blood...
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Optimizing medical processes is one of the holy grails for healthcare IT leaders; the sheer complexity of managing millions of EHR items, for thousands of complex medical processes in hundreds of different departments in a single medical center can overwhelm IT managers and their executive bosses.
Today's healthcare providers must provide their customers – patients, well visitors and employees alike a retail-like experience and streamline medical and business processes across omni channel customer experience – from online appointment scheduling through the actual visit and stay management, medical treatment, medical records etc