Looking forward to eHealth Canada 2016: There's a lot you can do even if you can't "e" the patient…
Patient satisfaction comes first, writes customer experience expert and thought leader Micah Solomon in a Forbes article articulating the best ways healthcare providers can move forward in establishing their patients as happy and satisfied customers.
While many aspects of healthcare delivery are being digitized to save costs, improve service and enable online and mobile access to information and analytics, the patients themselves are still flesh and blood and in most cases need to be present physically when the healthcare delivery actually takes place.
Patient visits are expensive and hard to manage, especially when complex medical processes are planned and multiple resources are needed. With a population of more than 36 million, Canada's healthcare delivery organizations have to handle more than a hundred million patient visits annually.
While "e"-ing the patient is still in the realm of science fiction, Q-nomy offers to "e" everything related to the actual patient visit – including appointment booking and patient flow management, and embed the physical presence of the patient in the omni channel processes and flows of the healthcare provider's work. Implementing this approach allows providers to optimize the patient experience and increase their satisfaction, while improving throughput and increasing operational efficiency.
Visitors of the eHealth Annual Conference and Tradeshow at Vancouver next month will be able to see firsthand how Q-nomy optimizes all aspects of the physical healthcare delivery, from clinics appointment scheduling and walk-in patient management, through routing and flow management, to ER and OR medical and administrative process management.
Q-nomy will be presenting its advanced solutions for the healthcare market in booth 917 at the Vancouver Convention Centre.