Case Study – Sydney Eye Hospital
Overview
The Sydney Eye Hospital, established in 1882, is the largest eye hospital in the southern hemisphere. In 1995, with the help of the Sydney Eye Hospital Foundation, Sydney Eye Hospital moved to a brand new Clinical Services building costing $34 million within the grounds of Sydney Hospital. This move saw the reunification of the two hospitals and a name change to ‘Sydney Hospital and Sydney Eye Hospital’.
Clinical services provided are a 24 hour Emergency Department (for eyes and general) and outpatient departments (eyes, general and hands). Clinical wards include Eyes, Hands, Ear Nose and Throat and General Medicine as well as the Peri-Operative Suite.
The Challenge
Demand for Sydney / Sydney Eye Hospital services is increasing, with outpatient numbers anticipated to grow 25% by 2031 from 122,451 patients in 2020/2021. The Q-Flow system will meet this demand in improving communication with patients in the busy department.
"Time is precious and, as demand for services increase, we recognise the need to assist the hospital in managing appointments to meet community expectations. We’re thrilled to have assisted the busy outpatients’ department with improved signage and this technology as part of our commitment to enhancing patient experience at Sydney Eye” - Linda Fagan, Chief Executive, Sydney Eye Hospital Foundation
The Solution
Sydney Eye Hospital is introducing Q-nomy's Q-Flow solution to its specialist outpatients’ eye and hand clinics to improve patient flow and reduce manual administrative practices.
The solution includes self-check in kiosks and Medicare online patient validation along with opting in for SMS notifications. The initiative aims to streamline the patient journey and eliminate patient queues with patients able to select SMS notifications to advise them when to proceed to their clinic.
From September 26, 2022, all outpatients could self-check-in using Medicare swipe technologies for instant card validation, while at the same time confirming patient demographical information is up to date in multiple integrated systems.
The solution is delivered by Q-nomy's partner and reseller NEXA, with funding provided by the Sydney Eye Hospital Foundation and Sydney/Sydney Eye Hospital.
"This is the first step for Sydney / Sydney Eye Hospital’s Q-Flow technology integration. It is intended to provide person centred care helping patients pre clinic attendance and on arrival. ’Patient Opinion’ feedback consistently highlights communication and waiting times as areas for improvement and we’re pleased to be rolling out a series of kiosks that patients may use to register their arrival” - Jennie Barry, General Manager, Sydney / Sydney Eye Hospital
